Returns
We want you to love your HAOYOYO tea.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original packaging.
- Tea products must be unopened for food safety reasons.
- Proof of purchase is required.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged or incorrect item
We will gladly send a replacement or issue a refund.
Non-Returnable Items
For health and safety reasons, we cannot accept returns of:
- Opened tea products
- Used tea accessories
- Gift cards
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Contact Us
If you have any questions about returns, please contact us through our Contact page.